PRIVACY POLICY

Last updated: October 2, 2026

1. Who We Are

Chart Prime Trading, LLC ("Chart Prime," "we," "us," or "our") is a South Dakota limited liability company with its principal place of business at 41 W Hwy 14, #943, Spearfish, South Dakota 57783. We provide trading indicators, screeners and related tools, educational content, and community services through chartprime.com and its sub-domains, our TradingView scripts, our Discord server, and related services (together, the "Services").

This Privacy Policy explains what personal information we collect, how we use and share it, how long we keep it, and the choices and rights you have. It applies to personal information we collect through the Services. It does not apply to third-party websites or platforms, such as TradingView, Discord, or our payment processors, which are governed by their own privacy policies.

If you are in the European Economic Area, the United Kingdom, or Switzerland, Chart Prime is the controller of your personal information for the purposes of applicable data protection law.

If you have any questions about this Privacy Policy, contact us using the details in Section 14.

2. Information We Collect

2.1 Information you provide to us

  • Account and contact information. Your name, email address, password and other credentials you use to access your account, and your country.
  • Platform usernames. Your TradingView username, which we use to grant and remove your access to our invite-only indicators, and the Discord account you choose to link (see Section 4).
  • Purchase and subscription information. The plan you buy, your billing cycle, transaction and renewal history, coupon or referral codes used, and billing address. Payment card and bank details are collected and processed directly by our payment processors (such as Stripe and PayPal). We do not receive or store your full payment card number.
  • Market data eligibility information. If you access real-time exchange data through the Services, your answers to the exchange's eligibility questions (for example, whether you qualify as a Non-Professional Subscriber) and the related certification and entitlement records.
  • Communications. Messages you send to our support team, survey responses, feedback, and any testimonial you agree to let us publish.
  • Affiliate program information. If you take part in our affiliate program, the information needed to track your referrals and pay your commissions, some of which is collected through our affiliate program provider.

2.2 Information we collect automatically

When you visit or use the Services, we and our service providers automatically collect device and usage information, such as your IP address, browser type, operating system, device identifiers, language settings, referring URLs, pages viewed, links clicked, approximate location derived from your IP address, and the dates and times of your visits. We collect some of this information through cookies and similar technologies (see Section 7).

2.3 Information we receive from other sources

  • Payment and subscription providers, which tell us whether a payment succeeded and when a subscription renews, is cancelled, is refunded, or is charged back.
  • Discord, when you link your Discord account or join our server (see Section 4).
  • Affiliates and referral partners, which may tell us that you arrived through their link or used their code.
  • Advertising and analytics partners, which may give us information about how you interacted with our advertisements.

We do not ask for government identification numbers as a routine part of using the Services. If we need to verify your identity, for example to respond to a privacy request or to investigate fraud, we use the information you provide only for that purpose.

3. How We Use Your Information

We use personal information for the purposes below. If you are in the European Economic Area, the United Kingdom, or Switzerland, the legal basis we rely on for each purpose is shown in brackets.

  • To provide the Services, including creating and managing your account, processing payments, granting and removing access to our indicators on TradingView and to subscriber roles in our Discord server, and providing customer support. [Performance of a contract]
  • To manage subscriptions and billing, and to send transactional messages such as receipts, renewal reminders, payment failure notices, and notices of changes to our terms and policies. [Performance of a contract; compliance with legal obligations]
  • To meet our obligations to exchanges and data licensors, including verifying your eligibility for real-time data, reporting the number of users entitled to exchange data, and cooperating with exchange audits. [Compliance with legal obligations; our legitimate interest in meeting our contractual obligations to data licensors]
  • To send marketing communications about our products, promotions, and updates, and to measure the effectiveness of our advertising. You can opt out at any time. [Consent where required by law; otherwise our legitimate interest in promoting our Services]
  • To keep the Services secure, prevent fraud, detect and prevent subscription sharing, and enforce our Terms of Service. [Our legitimate interest in protecting our business and users]
  • To analyze and improve the Services, including understanding how the Services are used and developing new features. [Our legitimate interest in improving our Services]
  • To comply with the law, respond to lawful requests, and establish, exercise, or defend legal claims. [Compliance with legal obligations; our legitimate interest in protecting our rights]
  • To publish testimonials, only with your permission. [Consent]

We do not use your personal information to make decisions based solely on automated processing that produce legal or similarly significant effects on you. We do not use your personal information, including any information received from Discord, to train machine learning or artificial intelligence models.

4. Discord Integration and the Role Updater Bot

We operate a Discord bot called Role Updater in our Discord server. Its only job is to keep the roles you hold in our server in line with the status of your Chart Prime subscription.

What we receive. When you link your Discord account to your Chart Prime account through Discord's authorization screen, Discord provides us with your Discord user ID and username. We request only the "identify" permission. Because the bot is a member of our server, Discord also makes available to it information about the server's members, including their user IDs, usernames, the roles they hold, and when they join or leave the server.

How we use it. We use this information to match your Discord account to your subscription; to assign subscriber roles while your subscription is active; to remove those roles when your subscription ends, a cancellation takes effect, a payment fails and is not resolved, or a payment is refunded or charged back; to restore your roles automatically if you leave and rejoin the server; and to compare our server's member list with our subscription records periodically, so that access stays accurate.

What we do not do. The bot does not read the content of your messages, does not track your online status, presence, or activity, and does not collect your friends list or information about other servers you belong to. We do not sell your Discord information, share it with third parties for advertising, or use it to train machine learning or artificial intelligence models.

Storage and retention. We store your Discord user ID and username with your Chart Prime account record for as long as your Discord account remains linked. We use the member information the bot receives from Discord to carry out role checks and do not keep it for any other purpose. If you ask us to unlink your Discord account, or you delete your Chart Prime account, we delete your stored Discord information within 30 days, except for any limited records we must keep for legal, fraud-prevention, or dispute-resolution purposes.

Leaving the server and unlinking. If you leave our Discord server, the bot stops managing roles for your account. Leaving does not delete your stored Discord information, because we keep the link so that your roles can be restored if you rejoin. To have your Discord account unlinked and your stored Discord information deleted, contact us using the details in Section 14. You can also revoke the authorization you gave us from the Authorized Apps section of your Discord user settings. Neither leaving the server nor unlinking cancels your subscription.

Discord's own collection and use of your information is governed by Discord's privacy policy.

5. How We Share Your Information

We do not sell personal information for money. We share personal information only as described below.

  • Service providers. We share information with vendors who perform services for us, such as payment processing (Stripe and PayPal), subscription management (Chargebee), website hosting and infrastructure, email delivery, customer support, analytics (Google Analytics), and affiliate tracking. They may use the information only to provide services to us.
  • Platforms you connect. We submit your TradingView username to TradingView to grant and remove access to our invite-only indicators, and we use your Discord user ID to assign and remove roles in our Discord server.
  • Exchanges and data licensors. We report to exchanges the number of users entitled to their data and, where an exchange requires it, provide eligibility certifications and entitlement records for audit and compliance purposes.
  • Advertising partners. We allow advertising partners such as Google, Meta, and TikTok to collect information through cookies, pixels, and similar technologies on our website, to show you our advertisements on other sites and to measure their effectiveness. Under some U.S. state laws this may be considered "sharing" personal information or "targeted advertising." See Section 9 for how to opt out.
  • Affiliates and referral partners. If you purchase through an affiliate's link or code, we share with that affiliate the limited information needed to attribute the referral and calculate its commission, such as the fact of the purchase, the plan, and the amount. We do not share your payment details with affiliates.
  • Corporate affiliates. We may share information with our parent company, subsidiaries, and companies under common control with us, which must handle it in accordance with this Privacy Policy.
  • Business transfers. If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our assets or business, including during negotiations and due diligence, personal information may be disclosed to and transferred to the other parties. Any acquirer will be required to handle previously collected personal information in accordance with this Privacy Policy, or to give you notice of any material change.
  • Legal and safety. We may disclose information where we believe in good faith it is required by law, subpoena, court order, or other legal process, or necessary to protect the rights, property, or safety of Chart Prime, our users, or others, including to prevent fraud.
  • With your consent. We may share information for any other purpose with your consent.
  • Public and community areas. Anything you post in our Discord server or other community areas can be seen by other members and may be copied or shared outside the Services.

6. Third-Party Platforms and Links

The Services work with, and link to, third-party platforms such as TradingView and Discord, payment processors, and other websites. We do not control those third parties and are not responsible for their privacy practices. Information you give directly to them is governed by their own privacy policies, which we encourage you to read.

7. Cookies and Similar Technologies

We and our partners use cookies, pixels, local storage, and similar technologies on our website. They fall into three groups:

  • Strictly necessary, which keep you signed in, process purchases, and keep the website secure. The website will not work properly without them.
  • Analytics, such as Google Analytics, which help us understand how visitors use the website.
  • Advertising, such as the Meta Pixel, TikTok Pixel, and Google Ads tags, which help us show our advertisements to people who have visited our website and measure how they perform.

You can block or delete cookies through your browser settings, although some parts of the website may then stop working. You can opt out of Google Analytics by installing Google's browser add-on, and you can adjust advertising preferences in your Google, Meta, and TikTok account settings. You can also opt out of our use of your information for targeted advertising by contacting us using the details in Section 14. Our website does not currently respond to browser "Do Not Track" or Global Privacy Control signals.

8. How Long We Keep Information

We keep personal information only for as long as we need it for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law. In general:

  • Account information is kept while your account is open and for up to 12 months after it is closed.
  • Transaction and billing records are kept for as long as tax and accounting law requires, generally seven years.
  • Linked Discord information is kept while your Discord account is linked and deleted within 30 days after you ask us to unlink it or you close your account, as described in Section 4.
  • Your TradingView username is kept while your account is open. Your indicator access is removed when your subscription ends.
  • Market data eligibility records are kept for the period required by the applicable exchange agreement.
  • Support communications are kept for up to three years.
  • Marketing preferences are kept until you unsubscribe. After that, we keep your email address on a suppression list so that we can honor your choice.

When we no longer need personal information, we delete or de-identify it. If that is not immediately possible, for example because it is held in backups, we securely store it and isolate it from further use until it can be deleted.

9. Your Privacy Rights and Choices

9.1 Choices available to everyone

  • Account information. You can review and update your account information in your account settings or by contacting us.
  • Marketing emails. You can unsubscribe at any time using the link in any marketing email or by contacting us. We will still send transactional messages about your account and purchases.
  • Discord. You can ask us to unlink your Discord account and delete your stored Discord information at any time, as described in Section 4.
  • Cookies. You can manage cookies as described in Section 7.
  • Deletion. You can ask us to delete your account and personal information by contacting us. We will delete it, except for information we must keep for legal, tax, fraud-prevention, or dispute-resolution purposes.

9.2 U.S. state privacy rights

Depending on where you live (including California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, and other states with comprehensive privacy laws), you may have the right to:

  • know what personal information we have collected about you, and access a copy of it in a portable format;
  • correct inaccurate personal information;
  • delete personal information;
  • opt out of the sale or sharing of personal information and of targeted advertising;
  • opt out of profiling that produces legal or similarly significant effects (we do not engage in such profiling); and
  • not be discriminated against for exercising these rights.

To exercise these rights, contact us using the details in Section 14. To opt out of sharing and targeted advertising, you can also use the cookie and advertising controls described in Section 7. We will need to verify your identity before acting on a request to access, correct, or delete information, usually by confirming your control of the email address on your account. You may use an authorized agent to make a request on your behalf, and we may ask the agent for proof of authorization. We will respond within 45 days, or tell you if we need more time as the law allows.

Appeals. If we decline your request, you may appeal by replying to our decision and writing "Appeal" in the subject line. We will respond to your appeal within the time required by the law of your state. If we deny your appeal, you may contact your state attorney general.

California disclosures. In the past 12 months we have collected the categories of personal information described in Section 2: identifiers (such as name, email address, IP address, and platform usernames), customer records and commercial information (such as purchase and subscription history), internet and network activity, approximate location, and inferences drawn from your use of the Services. We collect this information from the sources described in Section 2, use it for the purposes described in Section 3, and disclose it to the categories of recipients described in Section 5. We do not sell personal information for money. We "share" identifiers and internet activity with advertising partners for cross-context behavioral advertising, which you can opt out of as described above. We do not knowingly sell or share the personal information of consumers under 16. We do not collect sensitive personal information for the purpose of inferring characteristics about you. California residents may also request, once a year, information about any disclosure of personal information to third parties for their own direct marketing purposes under California Civil Code Section 1798.83. We do not make such disclosures.

9.3 European Economic Area, United Kingdom, and Switzerland

If you are in the European Economic Area, the United Kingdom, or Switzerland, you have the right to access your personal information, to have it corrected or erased, to restrict or object to our processing of it, and to receive it in a portable format. You have an absolute right to object to our use of your information for direct marketing. Where we rely on your consent, you may withdraw it at any time, without affecting processing that took place before you withdrew it. To exercise these rights, contact us using the details in Section 14. You also have the right to lodge a complaint with the data protection authority where you live or work.

International transfers. We are based in the United States, and our service providers may process information in the United States and other countries, whose data protection laws may differ from those where you live. Where the law requires it, we protect personal information transferred out of the European Economic Area, the United Kingdom, or Switzerland using appropriate safeguards, such as the standard contractual clauses approved by the European Commission and their UK and Swiss equivalents.

10. How We Protect Your Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information against loss, misuse, and unauthorized access. No method of transmission over the internet or of electronic storage is completely secure, so we cannot guarantee absolute security. If you believe your account has been compromised, contact us immediately.

11. Children

The Services are intended for adults and are not directed to anyone under 18. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from someone under 18, we will close the account and delete the information. If you believe a minor has given us personal information, please contact us.

12. Business Transfers and Our Successors

If ownership of the Services or of Chart Prime's business changes, this Privacy Policy will continue to apply to personal information collected before the change, unless you are notified otherwise as described in Section 5 and Section 13.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will change the "Last updated" date at the top of this page when we do. If we make a material change, we will notify you before it takes effect, by email to the address on your account or by a prominent notice on our website.

14. Contact Us

If you have questions about this Privacy Policy or want to exercise any of your rights, contact us at:

Chart Prime Trading, LLC
41 W Hwy 14, #943
Spearfish, South Dakota 57783
United States

Email: info@chartprime.com (please use the subject line "Privacy Request")